At one level there is the customer and business experience of Point Of Sale (POS) activities which is different from on-line/mobile retailing and maintaining an accurate web-store for customers to visit, including the danger of system performance degradation at times of high visitor volumes. Then there is the need for supply-chain management, B2B transactions, and logistics.
In addition to these Business As Usual pressures, IT Departments need to respond to ever-changing challenges in diverse areas such as mobile, social media, customer engagement and customer tracking. When coupled with the additional requirements of implementing good data security (BYOD) and compliance regulations such as Payment Card Industry(PCI) and the Data Protection Act (DPA) the complexity of the solution landscape rapidly increases.
Drivers such as these often require specialist enhancements to existing services or the design and implementation of new systems. Where new solutions are required, retail IT teams are finding it increasingly difficult to accurately measure the benefits of these new systems, applications and services to ensure that a good Return On Investment is achieved for the business.
When sourcing solutions to these problems, our customers have noticed a proliferation of suppliers that promise to be “the answer to all your requirements” when they’re anything but. At Xpertex, we build long-term relationships with our customers and strive to become their “trusted advisor.”
Our technology portfolio is designed to allow us to provide the secure platforms that our customers need to build their systems and services upon. When solutions require industry-specific or technology-specific solution components, we engage with our Subject Matter Experts to deliver these. This approach enables us to manage the delivery of the entire solution, to ensure that projects are delivered on time, on budget and to the requirements defined by and agreed with the customer.